Zami - Frequently Asked Questions - Orders, Invoices, and Payments

  • Ok, so how do I login into my account or sign up for a new account?
  • Click on the "Customer Login/Account Signup" link below the Zubr Communication banner. This will transfer you to the Zubr Account Management Interface (Zami) portal. From there you can create a new account or login into your existing account.
  • How do I order a new service?
  • Login into Zubr Account Management Interface. Locate the "New Order/Service" section on your screen.
    1. Select the type of service you would like to order from the "Service Types" drop-down box.

      2. The services are grouped by types. Typically you will see "Shared Hosting/Linux", "Colocation", "Dedicated Servers" and "Managed Clusters"

    2. Enter the name you want to use to track your order into the "Order Name" field.
    3. Click on the "Show Matching Plans" button.

      4. The "Plans" drop down box will appear with all the available plans matching your requested service types.

    4. Choose your desired service plan and click on "Select and Configure" button.

      5. Zami will display the plan details for your review and, if the plan has configurable options, a set of optional features you can select to customize your service plan.

    5. Select the optional features, if any.
    6. Click "Review and Confirm Configuration" button.

      7. You will be provided with a screen containing the summary of your order.

    7. Confirm that the information in the order is correct.
    8. Place the order by clicking "Process Order" button.

      9. The order will be submitted for processing and you will be transferred back to the "Services Summary" screen. You will also notice your new service order being displayed in the "Pending Orders" section of the screen. In approximately one minute the status of your order will change to "Received. Invoice ready. Pay Now" indicating that the order is now live in the system and is awaiting payment.

  • How do I check the details of my order?
  • Login into Zubr Account Management Interface. On the "Service Summary" screen click on the name of the service order you are interested in. All information about the the order as well as the invoices associated with it will be displayed.
  • How do I see a specific invoice?
  • Login into Zubr Account Management Interface. On the "Service Summary" screen click on the name of an order associated with the invoice. Locate the invoice you are interested in seeing and click on it. The invoice details will be displayed on the screen.
  • How do I pay my invoice?
  • Login into Zubr Account Management Interface. In the "Services Summary" screen, click on the "Make a Payment/Add Money" button and follow the directions.
  • What methods of payment do you accept? Which one is the fastest?
  • We accept credit cards, PayPal, eChecks, regular checks, standing draft orders, bank wire transfers, Western Union and MoneyGram. Credit cards and PayPal are processed in real-time via Zubr Account Management Interface.

    • Offer Spotlight

    Colocation
    Full Rack, 401 N. Broad
    Full rack colocation service at 401 N. Broad, Philadelphia, PA.

    Space: 1 full 19" rack
    Power: 20A @ 110V AC
    Network ports: 2x FastEthernet
    Bandwidth included: 10Mbit/sec
    IP address space: /29 - 5 usable
    Routing: static or BGP-4.
    $898.00
    / 30 days
    Setup: $399.00