Zubr Dedicated Servers - Standard Support Levels

Overview

Zubr Communications provides comprehensive support of the base operating systems, major software packages installed on the servers as well as the additional software installed and operated on its dedicated servers.

At the present time, Zubr Communications supports Linux, FreeBSD, Windows 2000 and Windows 2003 platforms. The support for other operating systems is provided on a case by case basis.

Linux/FreeBSD Dedicated Managed Services

As a part of managed services on Linux or FreeBSD platform Zubr Communications provides tiered services covering basic and advanced system management functions, ranging from maintenance and upgrades of kernel, system libraries and base system, system security, web and database services software, all the way to the advanced firewall configuration and monitoring, Intrusion Detection Systems, Content Management Systems or Wikis.

Linux/FreeBSD Managed Services - Support Levels Summary

Package/Product	Basic	Silver	Gold
Basic system (Kernel/base utilities/base system libraries)	Yes	Yes	Yes
Basic system compilers (gcc/g++)	Yes	Yes	Yes
System Security Updates	Yes	Yes	Yes
Basic remote access (SSH/SFTP/FTP)	Yes	Yes	Yes
Web server (Standard Zubrcom installation of Apache)	Yes	Yes	Yes
Mail services (Standard Zubrcom installation of qmail)	Yes	Yes	Yes
MySQL (Standard Zubrcom installation)	Yes	Yes	Yes
PHP (Standard Zubrcom installation)	Yes	Yes	Yes
Perl (Standard Zubrcom Installation)	Yes	Yes	Yes
Browser based mail services	-	Yes	Yes
Apache, any configuration	-	Yes	Yes
MovableType, WordPress	-	Yes	Yes
Firewall Support	-	Yes	Yes
PHP, any configuration	-	Yes	Yes
Perl, any configuration	-	Yes	Yes
SELinux, GRsecurity extensions	-	-	Yes
Security Audits	-	-	Yes
Intrusion Detection System	-	-	Yes
Advanced Firewall Support	-	-	Yes
LDAP Services	-	-	Yes
mod_perl	-	-	Yes
Perl, major CPAN extensions	-	-	Yes
Perl, Mason	-	-	Yes
PostgreSQL, full support	-	-	Yes
Zope framework	-	-	Yes
Plone CMS, Wiki	-	-	Yes
Additional Software Installed on a Server	-	-	Yes
ipANGEL Advanced Firewall by Lucid Security	-	-	Available

If you are unsure about the service level that you require, please contact us and our Sales Consultant will be happy to help you.

Windows 2000, Windows 2003 Dedicated Managed Services

As a part of standard service for the customers subscribing to the Windows-based dedicated service, Zubrcom will maintain the base functionality of the operating system, including installation of necessary patches and security updates, maintaining current anti-Virus software and implementing system protection measures. Zubrcom will also maintain Internet Information Server, Apache (if installed), database connectors, including SQL server, and all the software installed on the server by Zubrcom, including Perl and PHP scripting environments, .NET and FrontPage extensions (if installed).

Non-Managed Servers(s), Co-located Server(s)/Equipment, Software not covered by the Managed Plans

Customers subscribing to the unmanaged dedicated server offering, co-location Customers or Customers whose managed service subscription level does not cover some of the software, can request Zubr Communications to perform managed services. While availability and delivery timing of such service(s) cannot be guaranteed, Zubr Communications will strive to accomplish such service in the most expedient manner. Such services are provided based on the rate sheet below. Zubr Communications always advises Customers to utilize its managed services to guarantee the up-most promptness and the efficiency in addressing Customer's issue.

Standard Service Rates

Service	Advanced Scheduling Required	Rate	Increment	Minimum
Standard	Yes	$75.00	1 hour	1 hour
Emergency	No	$125.00	1 hour	1 hour

Software Development/Programming and Design

Standard services provided by Zubr Communications do not include software development, programming or design. Should a customer of Zubrcom require such service(s), our sales representatives will be happy to discuss such requirements. Please contact our Sales Consultants by filling out the inquiry form.