Frequenty Asked Questions - Zubr Mail Manager and Mail Services

Q: I want to setup mail on my domain. How do I do it?

A: It is very easy. Zubr Communications mail system is completely controlled by a customer using a web browser via Zubr Mail Manager. This advanced system provides intuitive, easy to navigate interface to setup and manage mailboxes across all the services provided to you by Zubr Communications.

Q: I have a dedicated service with you. I want to store my mail on my server. Can I still use Zubr Mail Manager?

A: Yes, you can still use Zubr Mail Manager and have mail physically hosted on your server. Contact your sales person to the instructions on obtaining the server side component and activation keys.

Q: If I use Zubr Mail Manager with my dedicated service and use my server to store the mail, do I need to install your web-based software as well?

A: No, you do not. You will coninue to access all the management functionality via Zubr Mail Manger.

Q: I logged into Zubr Mail Manager but I can't add my domains to it! What do I do?

Zubr Mail Manager is completely distributed and nearly fully automated system. When you add another domain to the list of the domains managed by your account, unless we already know that you own the domain, we have to verify that its owners authorize you to control its mail system. Sometimes the administrative contracts listed on the domain do not respond immediately. That's why you see a new domain with the "Authorization Pending" status.

Q: Does Zubr Communications show advertisements in my mail?

A: This is your email and you have complete control over it! Zubr Communications does not show you ads on webmail, nor does it embed ads into your outgoing email, nor does it embed taglines into your email.

Q: Does Zubr Communications sell my email address or other information to anyone?

A: No, Zubr Communications does not sell your email address or other information to anyone. The only unsolicited communication that you will receive from us is limited to the monthly account statement, and any of the administrative emails pertaining to your account. Zubr Communications also uses email notification to notify its customers about company developments such as information about outages, changes in the policies, announcements of new services, etc. Please refer to our Privacy Policy for more details.

Q: What are mail aliases?

A: Aliases are additional addresses that you may create that deliver mail to the same 'master' address. The main purpose of the aliases is to filter the incoming mail based on what address it was sent to.

Q: What are the most important things that I should know about setting up mail service for the accounts that are serviced by Zubr Communications?

A: Zubr Communications uses state-of-the-art distributed mail processing system designed to provide the most functionality while guaranteeing extreme reliability. Our systems are setup so even in the event of catastrophic failure, we can rapidly move the services into totally new locations and nearly immediately provide our clients ability to receive and send email. In order for us to provide our clients with this superior service, we ask that our clients always use the exact server names that we provide while setting up their applications.

Q: What are the server names that I should use?

A: The following are the names of the server farms handling Zubr Communications mail system

Q: How do I access my mail account via web?

A: Use your web browser to connect to webmail.zubrcom.net

Q: How do I configure Outlook Express to work with the account serviced by Zubr Communications?

A: The following instructions should walk you step-by-step through the process of setting you your account. We will illustrate the part of the process by creating an account for "John F. Fox" who has email address "john.fox@foxenterprises.com".

Start Outlook Express. From the main menu, select menu "Tools". Select "Accounts" from the drop down box.

At this point "Internet Accounts" dialog pops up on screen. Select the "Mail" tab. Click "Add" button and select "Mail" from the choices of account types.

This should cause "Internet Connection Wizard" to start. You will see "Display Name" dialog box.

Enter your name as you would like to appear in your email messages (for example "John F. Fox"). Click THE "Next" button.

You will see "Internet Email Address" dialog box appear on your screen. Enter the email address you are configuring (for example, "john.fox@foxenterprises.com"). Click the "Next" button.

You will see "E-mail Server Names" dialog box appear on your screen. Choose "POP3" from the drop down box to the right of "My Incoming mail server is a [ ]".

Under "Incoming mail (POP3, IMAP or HTTP) server" enter "postoffice.zubrcom.net". Under "Outgoing mail (SMTP) server" enter "postoffice.zubrcom.net". Click the "Next" button.

You will see the "Internet Mail Logon" dialog box appear on your screen. Under the "Account name" enter the email address you are configuring (for example, "john.fox@foxenterprises.com") Under the "Password" enter your SMTP password. Click the "Next" button. Click the "Finish" Button.

At this point your screen should go back to the "Internet Accounts" dialog, with the account that you have just created being highlighted. If the new account is not highlighted, then highlight it by clicking on it once. Click on the "Properties" tab.

If you would like for your email messages to contain the "Organization" header then enter the name of the organization exactly how you would like it to appear in your email messages. Enter your email address (for example "john.fox@foxenterprises.com") into the "Reply address" field.

Click on the "Servers" tab in properties menu.

Make sure "Log on using Secure Password Authentication" is NOT checked next to the "Incoming Mail Server". For the "Outgoing Mail Server", make sure that "My Server Requires Authentication" is checked. When it is checked, the "Settings" button should lose its inactive grey color and become clickable. Click on it.

Outgoing mail Server dialog box pops up. Make sure that under "Logon Information" the "Use same settings as my incoming mail server" is checked. Click the "OK" button. That closes the outgoing mail server dialog box. You should again see the .Properties. dialog box. Click on "OK". The properties dialog box is now closed, making the "Internet Accounts" dialog the only dialog on your screen. Click on "OK" to close the configuration dialog.

Congratulations, you have configured mail services.